FAQ

What is AcktivAI Agent?

AcktivAI Agent is a pre-trained AI voice agents platform that is ready for use in production. It can handle both incoming and outgoing calls, including arranging appointments, answering FAQs, sending reminders, and following up, all without the need for a human.

How quickly can we get an AcktivAI Agent running?

Complete our simple online onboarding process to provide key details about your use case. We’ll match it to the right prebuilt templates and configure your AcktivAI Agent automatically. For simple cases, we can get you live within minutes.

Can it integrate with my existing tools such as CRM or calendar?

Yes, for sure. AcktivAI Agents works perfectly with HubSpot, Zapier, Pipedrive, Google Calendar, and other applications, so your processes are always connected and up to date.

I need help with setting up my AcktivAI Agent, do you provide set-up services?

We have our team of partners ready to support you in getting things going. Partners help to set things up and also work with you to tune your agent's responses in your local language. Just look them up on our Partner Network page, or reach out to us and we will be happy to help you get in touch.

How is AcktivAI priced?

Our pricing has three parts:

a) Pricing Plan: This is your base subscription and defines what you get: number of AI agents, included minutes/credits, and available features. We offer three main plans—Starter, Pro, and Biz—designed to fit most organizations, and we can create a custom solution if your enterprise needs go beyond these.

b) Add-on Bundles: Optional extra credits you can stack on top of your base plan. They give you more usage at a better per‑minute rate than simply paying overages.

c) Overages: If your usage goes beyond what’s included in your plan and any Add-on Bundles, overage charges apply automatically so your calls and service continue without interruption.

What happens if I exceed my included minutes and/or any add-on bundled minutes?

You'll be charged the overage rate for your plan, billed at the end of your cycle. However, before your minutes run out, you can always purchase an additional add-on bundle, which gives you a lower per minute cost.

Can I update or change my pricing plan later?

For monthly plans, you can upgrade or downgrade anytime via your account dashboard. Changes take effect at your next billing cycle.

For annual plans, you can upgrade your plan anytime by contacting our Customer Success team, but you can only downgrade at the end of your contract cycle. Changes take effect at the first billing cycle of the new contract period.

What payment methods do you accept?

We accept all the major credit cards for monthly plan subscriptions.

For annual plans, you can choose to pay via credit cards for monthly payments, or opt for bank transfer if you choose to pay annually.

Do you offer refunds on pricing plans?

a) For monthly subscriptions without a fixed-term contract, we do not offer refunds for partial monthly billing cycles. You can, however, cancel at any time to stop charges from the next month onward.

b) For annual subscriptions on a contract, refunds are not provided during the contracted term. You may cancel auto-renewal so the plan does not renew at the end of the current period.

For full details, please refer to our Refund Policy for details.

Do you offer refunds on unused minutes?

We do not issue refunds for any unused minutes.

Can unused minutes be rolled over?

No, unused minutes cannot be carried forward to the next monthly cycle.

Do you provide local phone numbers with any plans?

No, local phone numbers are not included with the AcktivAI Agent. You must source your own number from providers like Twilio or Telnyx and connect it to your AcktivAI Agent.

We and our partners can assist with setup, but you'll need to complete full Know-Your-Customer (KYC) verification directly with the provider for account approval.

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